Account Manager

New York, United States Full-time

The Ideal Candidate
Ready Set Rocket is looking for a Senior Account Manager to step in as a strategic consultant for our clients. The Senior Account Manager will lead account management efforts while contributing to the overall leadership of cross-functional teams to meet client goals. The right candidate will be responsible for assessing client business needs and creating project plans and scopes of work.
Our ideal candidate will understand how to work closely with various departments and clients, acting as an advocate for both the agency and client. You will have full management responsibilities of ensuring client success as well as the growth and quality of our client relationships.

Your Responsibilities

  • Develop comprehensive project plans and timelines
  • Manage day-to-day communication across a range of clients and projects
  • Develop client proposals and execute Statements of Work
  • Identify and present client growth opportunities
  • Assist in development of client strategy presentations
  • Translate client requests into actionable Account Briefs
  • Coordinate with PMs and production teams to create project milestones and deliverable schedules
  • Act as primary client contact
  • Generate all meeting agendas and responsible for all client deliverables
  • Lead client training-related exercises (admins, marketing softwares, etc)
  • Manage client milestones and budgets
  • Work across departments to ensure work is completed on time and within approved budget
  • Perform final QA on major deliverables to ensure all work is delivered to spec against approved SOW or project brief
  • Act as an internal and client liaison; facilitating open communication between teams
  • Attend internal and client meetings
  • Help facilitate growth through ongoing recommendations for improvements to overall project efficiency

Our Requirements

  • At least 4 years of digital agency experience in managing relationships required
  • Bachelor's degreeĀ 
  • Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk and run team meetings
  • Proven track record in prioritizing a heavy workload
  • Able to meet deadlines with accuracy and minimum supervision
  • Superb written and communications skills are vital to this role
  • Extremely organized and detail-oriented
  • Comfortable and confident acting as a product owner
  • Professional, friendly demeanor with extremely strong organizational skills and high attention to detail
  • Ability to solve problems with keen instincts and organizational experience
  • Positive, professional team-player who embraces teamĀ 
  • Expert knowledge of the entire digital ecosystem across entire landscape (paid, earned, owned media, social, mobile, user experience, analytics, etc.)