Account Director

New York, United States Full-time

The Ideal Candidate
Ready Set Rocket is looking for an Account Director to step in as a strategic consultant for our clients. The Account Director will lead account management efforts while contributing to the overall leadership of cross-functional teams to meet client goals. You will oversee and directly manage production teams and project managers on all accounts. The right candidate will be responsible for assessing client business needs and creating project plans and scopes of work. 

Are you a big thinker, incredibly organized, AND love to build relationships?

As our Account Director, you will...

Curate and build great relationships with your team, our staff and our clients. 
Handle many diverse clients easily, overseeing multiple accounts at a director level and monitoring producers/project managers. 
Maintain impeccable communication and organization through all channels from internal teams to the clients. 
Grow business by adding value/programs/campaigns projects.
Be proactive in seeking opportunities and building on them. 
Hold the attention of our clients in all meetings, translating a brilliant experience with RSR in a really positive and exciting way. 

 

Our ideal candidate will understand how to work closely with various departments and clients, acting as an advocate for both the agency and client. You will have full management responsibilities of ensuring client success as well as the growth and quality of our client relationships.

Your Responsibilities

  • Develop comprehensive project plans and timelines
  • Manage day-to-day communication across a range of clients and projects
  • Develop client proposals and execute Statements of Work
  • Identify and present client growth opportunities
  • Assist in development of client strategy presentations
  • Translate client requests into actionable Account Briefs
  • Coordinate with PMs and production teams to create project milestones and deliverable schedules
  • Act as primary client contact
  • Generate all meeting agendas and responsible for all client deliverables
  • Lead client training-related exercises (admins, marketing softwares, etc)
  • Manage client milestones and budgets
  • Work across departments to ensure work is completed on time and within approved budget
  • Perform final QA on major deliverables to ensure all work is delivered to spec against approved SOW or project brief
  • Act as an internal and client liaison; facilitating open communication between teams
  • Attend internal and client meetings
  • Help facilitate growth through ongoing recommendations for improvements to overall project efficiency

Our Requirements

  • At least 4 years of digital agency experience in managing relationships required
  • Bachelor's degree 
  • Solid understanding of account and project management methodology including the ability to identify and resolve issues, manage risk and run team meetings
  • Proven track record in prioritizing a heavy workload
  • Able to meet deadlines with accuracy and minimum supervision
  • Superb written and communications skills are vital to this role
  • Extremely organized and detail-oriented
  • Comfortable and confident acting as a product owner
  • Professional, friendly demeanor with extremely strong organizational skills and high attention to detail
  • Ability to solve problems with keen instincts and organizational experience
  • Positive, professional team-player who embraces team 
  • Expert knowledge of the entire digital ecosystem across entire landscape (paid, earned, owned media, social, mobile, user experience, analytics, etc.)

Ready Set Rocket's East Coast headquarters are based on the edge of SoHo - the chicest neighborhood in Manhattan, the perfect hub for our digital creative world. We are a happy team with weekly gatherings, staff lunches, great snacks and major growth and learning opportunities. Our benefits are top notch, too!

Ready Set Rocket is an equal opportunity employer (EOE). We strongly support diversity in the workforce.